Terms of Service

Last updated: 18/09/2025

1. Acceptance of Terms

By accessing and using Resident.Vote ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Resident.Vote is a secure, multi-tenant voting platform designed specifically for residents' associations. The service provides:

• Secure, anonymous voting capabilities
• Organization and member management
• Audit trails and transparency features
• GDPR-compliant data handling
• Email-based authentication

3. User Accounts and Responsibilities

3.1 Account Creation

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your account
• You must notify us immediately of any unauthorized use of your account
• One person may not maintain multiple accounts

3.2 Acceptable Use

You agree not to:

• Use the service for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to any part of the service
• Interfere with or disrupt the service or servers
• Use automated systems to access the service without permission
• Share your account credentials with others
• Create fake or misleading ballots or votes

4. Organization Management

4.1 Organization Owners

• Have full administrative control over their organization
• Can invite and manage members
• Can create and manage ballots
• Are responsible for compliance with applicable laws

4.2 Member Responsibilities

• Must be legitimate members of the residents' association
• Should vote only once per ballot
• Must respect the democratic process
• Should report any suspicious activity

5. Voting and Ballots

5.1 Ballot Creation

• Ballots must be created by authorized administrators
• All ballots must comply with applicable laws and regulations
• Ballot questions must be clear and unambiguous
• Voting periods must be reasonable and fair

5.2 Vote Integrity

• We implement security measures to prevent vote tampering
• Each user can vote only once per ballot
• Vote timestamps are recorded for audit purposes
• Anonymous votes cannot be traced back to individuals

6. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the service, to understand our practices.

• We comply with GDPR and other applicable data protection laws
• Personal data is processed lawfully and transparently
• You have rights regarding your personal data
• We implement appropriate security measures

7. Intellectual Property

The service and its original content, features, and functionality are and will remain the exclusive property of Resident.Vote and its licensors. The service is protected by copyright, trademark, and other laws.

8. Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. We may temporarily suspend the service for maintenance, updates, or security reasons.

9. Limitation of Liability

In no event shall Resident.Vote, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the service.

10. Indemnification

You agree to defend, indemnify, and hold harmless Resident.Vote and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

11. Termination

We may terminate or suspend your account and bar access to the service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

12. Governing Law

These Terms shall be interpreted and governed by the laws of England and Wales, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: legal@resident.vote
• Address: [Your Business Address]